Contact Us
OUR STORE :
Visit us 10am - 10pm / Friday off
Cairo: 15 Mahmoud el Badry st Nasr city
Mob WhatsApp / 010 3000 1558
Mansoura: 23 Ahmed el zeki st
Mob WhatsApp / 010 3000 1557
Resellers & projects :
Mob WhatsApp / 01000 1800 96
All You Need
To Know
Shipping Policy
-
Standard shipping inside Cairo from 1 to 3 business days other cities from 1 to 7 business days .
-
Delivery time starts from the day you place your order.
-
Delivery will be attempted Saturday to Thursday between 10.00 AM to 6.00 PM .
-
The timelines quoted are business days - saturday to Thursday only, weekends and holidays are not included.
Refund & Exchange
If you are not completely satisfied with a product, Hero Electronics will gladly exchange or refund the purchase within 14 days of purchase, according to the notes below :
-
Boxes and packing material have to be in the original condition.
-
For any further information regarding the refunds policy you can contact us / send in whatsapp on 01030001557 .
Warranty
12 months warranty for all Hero devices
